To make sure you are hiring a home care agency that offers the level of quality care you need, it is important to ask the right questions.
How long has the agency been in business?
What levels of care does the agency provide?
If required, is the agency licensed by the state?
What is the agency's hiring process?
Are the caregivers licensed, bonded and insured?
Are the caregivers supervised and how are caregivers evaluated?
Are the agency's employees friendly and helpful when you call?
How does the agency handle expenses and billing?
Does the agency provide an assessment of the client's needs by a nurse or other licensed professional? If so, is there a fee?
Will you receive a written care plan before service begins?
How are clients and caregivers matched?
What procedures does the agency have in place if a caregiver is late for a shift or calls off due to illness, vacation, emergency?
Are there any limits on the types of tasks performed? If so, what are they?
When will service be provided?
How are problems addressed and resolved? Who should be contacted for requests, questions or complaints?
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What levels of care does the agency provide?
If required, is the agency licensed by the state?
What is the agency's hiring process?
Do they hire experienced caregivers?
Do they test employees on home care skills?
Do they perform extensive criminal and background checks on caregivers?
Are caregivers screened for drug use?
Do they check references?
How are caregivers trained and does the agency provide continuing education?Do they test employees on home care skills?
Do they perform extensive criminal and background checks on caregivers?
Are caregivers screened for drug use?
Do they check references?
Are the caregivers licensed, bonded and insured?
Are the caregivers supervised and how are caregivers evaluated?
Are the agency's employees friendly and helpful when you call?
How does the agency handle expenses and billing?
What funding sources does the agency accept?
Is a deposit required?
Will the agency coordinate the resources of medical equipment, healthcare providers and other professionals?Is a deposit required?
Does the agency provide an assessment of the client's needs by a nurse or other licensed professional? If so, is there a fee?
Will you receive a written care plan before service begins?
How are clients and caregivers matched?
What procedures does the agency have in place if a caregiver is late for a shift or calls off due to illness, vacation, emergency?
Are there any limits on the types of tasks performed? If so, what are they?
When will service be provided?
Is the agency willing to meet your scheduling needs?
Is there a minimum number of hours for care services?
Is care available 24/7, if necessary?
How quickly can services begin?Is there a minimum number of hours for care services?
Is care available 24/7, if necessary?
How are problems addressed and resolved? Who should be contacted for requests, questions or complaints?
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