Episode 30: Masterclass: Strategies for Aging Pros – Staff Competency & Caring for the Older Adult

Providing a solid system of ongoing education and verification of competencies is essential for quality care, client satisfaction, and caregiver success. From determining the proper process to measure staff competency to identifying educational resources to support employee knowledge and expertise, this process needs to be user-friendly and mindful of everyone involved.

Aging services professionals, don’t miss this Masterclass episode, where Susan LaGrange, Pathway Health’s Chief Nursing Officer, and Tiffany Robinson, ComForCare Training Specialist, will provide valuable insights and practical tips for enhancing competencies that ensure better care and quality outcomes.

Click to listen to this episode:

Tune in for insights and resources from Susan LaGrange, Chief Nursing Officer of Pathway Health, and Tiffany Robinson, Training Specialist at ComForCare Franchise Systems.

About Susan: 
Susan LaGrange is the Chief Nursing Officer at Pathway Health Services. In her role, she is primarily responsible for planning and implementing critical industry-leading clinical programs and assisting our clients toward regulatory compliance, best practices, and cutting-edge changes in the industry. Sue has 30 years of long-term care management experience, which includes Director of Nursing Services and Consultant. She is a past president of the Wisconsin Director of Nursing Council. 

Sue has clinical experience in assisting facilities in resident care management, regulatory compliance, infection control and overall management of nursing operations. Sue is a nationally recognized infection control professional and is Board Certified in Infection Control. Sue brings a unique perspective to the Pathway Health leadership team, being a licensed nursing home administrator with extensive nursing experience and many years as a national speaker at long-term care conferences.

About Tiffany:
Tiffany Robinson is the Training Specialist for ComForCare Franchise Systems, LLC. She has been with the company for nearly 20 years, and in her role, she supports onboarding new offices and facilitates their training programs. 

Tiffany has a BA in Social Work from Oakland University in Rochester Hills, MI and a certificate in instructional design from the University of Maryland.

Episode Notes:

• Identify a process for competency-based education delivery. 
• Describe examples of training modalities.
• Verbalize documentation to substantiate evidence of employee competency.

Episode Resources:

• Staff Competency and Caring for the Older Adult Presentation
• Miller’s Pyramid: Clinical Competence – University of Michigan
• State Operations Manual Appendix PP - Guidance to Surveyors for  Long Term Care Facilities – CMS

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