Frequently Asked Questions: CFC Palm Beach Gardens

Frequently Asked Questions About ComForCare Home Care (Palm Beach County, FL) 

Our home care agency works hard to provide each of our clients and their families with the same level of care that we would want for our own loved ones. From finding the perfect caregiver to meeting your loved one’s needs to working 24/7 to provide the best care possible, at ComForCare Home Care Palm Beach, our number one goal is to help our clients continue living in the comfort of their own homes for as long as possible. If you are considering home care services in Palm Beach County, FL, and the surrounding areas, please review the most common questions asked by our clients for more information about our agency, caregivers, and in-home care services.

Questions About Our Services

Is your company a Home Health Care Agency or a Nurse Registry?

This is a great question and it’s very important to understand the differences. We are an agency. On the surface, Home Health Care Agencies and Nurse Registries look exactly the same. We both place HHAs and CNAs in the home. All caregivers that work for both must be licensed by the state. However, with a nurse registry, the caregivers are 1099 independent contractors, and while they’re licensed, they are typically not bonded or insured, not covered by workers comp and responsible for their own employment taxes. In this case, the client assumes the role of the employer. As a home care agency, all of our caregivers are licensed, bonded and insured – we pay the professional liability insurance, we pay the workers comp, we pay the overtime and we pay the employment taxes. In other words, we are the true employer. Another big difference is the ability to train. A Nurse Registry’s independent contractors are deemed experts in their field and therefore are not allowed to be trained over and above what the state requires. As an agency, we are allowed to train, and we do. Our additional training includes Alzheimer’s and dementia training over and above what the state recommends, Parkinson’s training, Holocaust survivor training, Jewish cultural training, and skills training. 

Do you provide 24/7 home care services? If not, what should I do if I have a problem after regular business hours?

Yes, we provide home care services 24/7 for clients. We do not use an after-hours service. Our office phones are forwarded to an on-call phone answered by a member of our team in the event of an after-hours emergency. We are also family-owned and operated so you always have access to an owner for any matter that requires immediate attention. 

Do you charge extra for nights/weekends?

No, we do not charge a premium for nights or weekends. Our home care agency is available to provide quality care 7 days a week, 365 days a year (including holidays). 

Does Medicare pay for your services?

No. Medicare pays for physical therapy, occupational therapy and speech therapy along with other skilled services, including wound care, and it requires a doctor’s order. It does not cover private-duty home care. Typical payment methods include private pay, VA, long-term care insurance, and in limited cases, Medicaid.  If you have additional questions about our home care services, or need more information about pricing, please call our home care agency. 

Questions About Our Caregivers

Do you perform a criminal history background check on all of your employees?

Yes. The state of Florida requires a Level 2 background check which is a fingerprint-based criminal background check processed by the FBI’s Crime Information Center. Sadly, that is not sufficient to ensure your complete protection so we go over and above what the state requires and conduct an additional arrest records search through a third party background check company.

Do you pay the caregiver or do I?

Clients never pay the caregiver directly for any services. The home care services provided are billed to you after completion of the services, so you are billed for the correct number of hours worked by the caregiver. Our agency provides home care services, dementia care, Parkinson’s disease care, and additional skilled services.

What if I do not like the caregiver or we do not get along?

We strive to provide your loved one with the best in-home care services. If the first caregiver isn’t a good match for your loved one, there is always an option to change the caregiver you have. 

How do you select the right caregiver for my loved one?

We take the information from our initial intake call plus what we see from meeting the client, then talk with our scheduling team about the client’s needs and schedule to determine the best caregiver. We do not do what is known in the industry as “caregiver roulette,” which means the next caregiver that answers her phone gets the job. We really try to match the caregiver with the client. However, finding a great caregiver is a lot like dating. You don’t marry the first one you meet. If it’s not a good match, just let us know, tell us what’s working and what isn’t, and we’ll make a change. 

Contact Our Home Care Agency

Did we miss something? Call us today if you have any additional questions about the home care services that our agency provides or if you want to know more about our dedicated team at ComForCare Home Care Palm Beach Gardens. 

Whether your loved one needs assistance only a few hours a week or around-the-clock, our team is happy to help! Call (561) 630-1620 to learn more about the transition care services offered through ComForCare Home Care (Palm Beach County, FL).